How to Build Business Process Models

Business processes are what organizations do. Whether documented or not, whether designed or not, whether understood or not, nothing gets done until someone (or “the system”) does it – that is what business processes are all about. They are a combination of business operating procedures, business rules, business data, and supporting technology. Yet, many business processes are undocumented, misunderstood, not optimized, not followed, error-prone, and inefficient.

This online business analyst training course shows you how to create and validate business process models using business process analysis techniques such as context diagrams, data flow diagrams, activity diagrams, and swimlane diagrams. You will also learn how to use business event/response tables to create an event-centric process model for your project.

Note: This instructor-led course delivered in two virtual sessions via the Internet covers the same content as the first day of our 2-day course, “How to Model, Analyze, and Improve Business Processes” which can be delivered live at your site.

1. Introduction to Process Modeling

The Problem with Process

Analysis of Business Systems Analysis

The Fate Chart

A Question File

A Problem with Language

Process Definition

Benefits of High-Quality Models

2. Modeling Business Processes

Creating Context Diagrams

System Modeling - A Short History

Basic Process Modeling (The Symbols)

Exercise: Identify the Errors on this Diagram

The Simple Rigorous Business Process Model

“Rigorous Business” Process Model Example

Exercise: Order Entry Department Rigorous Business Model

Exercise: Rigorous Model to Level 1 Process Model, step 1

Top Level Functional (Process) Model

Case Study Part 1

Creating Process Models

Leveled Process Models

Second Level Process Model

Exercise: Second Level Process Model

Leveled Process Models (Review)

Completely Leveled Process Models

Case Study

Creating Event/Response Diagrams

Visual Tools

Event/Response Symbols and Conventions

Event/Response Example Diagram

Exercise: Creating Event/Response Models

Creating Wall Charts

Process Models Can Be Visually Confusing

The Main Line

Wall Chart

Enter Order

Check Credit

Fill Order

Wall Chart (page 1)

Introducing BPMN Symbols

Business Process Modeling Notation (BPMN)

Business Process Modeling Connections

• Draw business process models
• Apply 5 improvement methods based on business process models
• Model the AS IS business process
• Document existing business processes
• Draw data flow, activity, swimlane, and sequence diagrams
• Choose the most appropriate technique to document the details of each process

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Web-based	Oct 14 - 15, 2010	Internet	$495	Register
Web-based	Dec 8 - 9, 2010	Internet	$495	Register
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