How to Model, Analyze, and Improve Business Processes

Business processes are the day to day drivers for most businesses. They are often a key connection between the business and the business customer. They are a combination of business operating procedures, business rules and supporting computer systems. Yet, many business processes are often undocumented, misunderstood, not optimized, error-prone and inefficient.

This training workshop gives you an experience-proven set of techniques, methods, and tricks to help you model, analyze, and improve both the business and system processes. These approaches will help you create business process models including workflow diagrams and swim lane (activity) diagrams. Creating the business process model will increase your understanding of the actual business processes and business rules involved. With this foundation in place, special techniques will help you analyze the business processes and extract requirements for business process improvement. These techniques will support optimization and improvement of the AS IS business system or requirements for a new TO BE business .

List 5 improvement methods based on business process models
Describe business process models
Model the AS IS business process
Document the details of each process using the most appropriate technique
Document existing business processes
Extract, document, and analyze business rules embedded on the processes
Present the Process Models to the business community for review
Develop a list of process improvements and/or requirements
Identify measures to track ongoing progress
Identify process measurements to evaluate initial and continuous improvement

2 - 2.5 days

Business Analysts
Business Process Owners
Business Process Managers
Process Improvement Specialists
Requirements Definition Specialists
Strategic Planners
System Analysts
Process Analysts