How to Model, Analyze, and Improve Business Processes

Web-based	Nov 10 - 13, 2008	Internet	$1000	Register

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Business processes are the day to day drivers for most businesses. They are often a key connection between the business and the business customer. They are a combination of business operating procedures, business rules and supporting computer systems. Yet, many business processes are often undocumented, misunderstood, not optimized, error-prone and inefficient.

This training workshop gives you a time proven set of techniques, methods, and tricks to help you model, analyze, and improve both the business and system processes. These approaches will help you create business process models including workflow diagrams and swim lane (activity) diagrams. Creating the business process model will increase your understanding of the actual business processes and business rules involved. With this foundation in place, special techniques will help you analyze the business processes and extract requirements for business process improvement. These techniques will support optimization and improvement of the AS IS business system or requirements for a new TO BE business .

Identify business events
Document existing business processes
Model the AS IS business process
Use the process models to identify business process problems
Localize business process timing conflicts and anomalies
Identify error and exception processes and how they work
Communicate the operation of the business process to other business personnel
Identify process measurements to evaluate initial and continuous improvement
Identify measures to track ongoing progress
Develop a list of process improvements and/or requirements
Document the details of each process using the most appropriate technique
Extract, document, and analyze business rules embedded on the processes

ILT: 2 days
Virtual: 4 Mods

Business Analysts
Business Process Owners
Business Process Managers
Process Improvement Specialists
Requirements Definition Specialists
Strategic Planners
System Analysts
HR professionals dealing with the introduction of new skill needs
TQM and six Sigma Team Members