How to Model, Analyze, and Improve Business Processes

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Overview

Business processes are the day to day drivers for most businesses. They are often a key connection between the business and the business customer. They are a combination of business operating procedures, business rules and supporting computer systems. Yet, many business processes are often undocumented, misunderstood, not optimized, error-prone and inefficient.

This training workshop gives you an experience-proven set of techniques, methods, and tricks to help you model, analyze, and improve both the business and system processes. These approaches will help you create business process models including workflow diagrams and swim lane (activity) diagrams. Creating the business process model will increase your understanding of the actual business processes and business rules involved. With this foundation in place, special techniques will help you analyze the business processes and extract requirements for business process improvement. These techniques will support optimization and improvement of the AS IS business system or requirements for a new TO BE business .

Objectives
  • List 5 improvement methods based on business process models
  • Describe business process models
  • Model the AS IS business process
  • Document the details of each process using the most appropriate technique
  • Document existing business processes
  • Extract, document, and analyze business rules embedded on the processes
  • Present the Process Models to the business community for review
  • Develop a list of process improvements and/or requirements
  • Identify measures to track ongoing progress
  • Identify process measurements to evaluate initial and continuous improvement

2 - 2.5 days

Target Audience

Business Analysts
Business Process Owners
Business Process Managers
Process Improvement Specialists
Requirements Definition Specialists
Strategic Planners
System Analysts
Process Analysts

Pre-requisites

NONE

Expansions

How to Elicit (Gather), Write, and Analyze Business Requirements

How to Model, Analyze, and Improve Business Data

Instructors

Our instructors have extensive experience in applying these techniques on projects with business experts from a wide variety of fields.