How to Analyze Business Processes using Models

Workshop: How to Model, Analyze, and Improve Business Processes

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Overview

Business processes are what a business does. Creating models of the business process is a critical first step to making intelligent changes to processes without putting your project — or your organization — at risk. This workshop assumes you already know how to create business process diagrams and builds on that knowledge by presenting a series of techniques for analyzing the models to identify potential problems or areas for improvement.

Outline

  • Overview
  • Functional Analysis of the Current Situation
  • Process Model for Functional Analysis
  • Swimlane Diagram for Functional Analysis
  • Problem Analysis
  • Process Model for Problem Analysis
  • Swimlane Diagram for Problem Analysis
  • Timing Analysis
  • How to Show Timings
  • Process Model for Timing Analysis
  • Swimlane Diagram for Timing Analysis
  • Exception Identification
  • Process Model for Exception Analysis
  • Information Usage Analysis
  • Order Document for Information Usage Analysis


Objectives
  • Use the process models to identify business process problems
  • Locate timing conflicts and anomalies
  • List error and exception process impacts
  • Develop a list of improvements and/or requirements

 

Our vision of a virtual workshop is web-based training that is highly interactive. We absolutely avoid the death by page-turning and the passive learning approach that is highly prevalent in most web-based training.

3.5 hours

Target Audience

Business Analysts
Business Process Owners and Managers
Process Improvement Specialists
Requirements Definition Specialists
Strategic Planners
System Analysts
TQM and six Sigma Team Members
HR professionals dealing with the introduction of new skill needs